How can I make changes to my booking?
Log in to your account using the password you received by email (or the updated one if you changed it).
You can use your Account to make any of the following changes:
- Amend the dates and times of your booking(s) to increase or decrease the duration of your stay
- Change the number of passengers travelling
- Change the type of parking - eg. if you've decided you want to park in an under-cover parking space instead of an outdoor one, or vice versa
From your Account you can also re-send your booking confirmation in case you've lost it, or if you want an updated version after having made changes.
If the changes you want to make to your booking are not permitted, this means that the car park cannot accommodate what you have requested.This could be for one of the following reasons:
The car park is full and cannot keep your car for any more time than you have already booked for;
You may be trying to enter arrival or departure times outside of the car parks opening hours;
You may be asking the car park to accommodate more people than the shuttle buses can transport.
Modifying your booking may increase or decrease the price of parking/services, and this will be automatically updated when the new information is inputted and confirmed. An increase in price may require you to pay a little more deposit in order to validate the modification, whilst a decrease will mean an automatic refund onto the card which you used when you made the booking. If you did not pay anything upfront, the price change will simply modify the amount owed when you arrive at the car park. ParkVia does not apply amendment fees.
Certain information cannot be modified through your account, such as car registration details, so please send us an email or call us so that we can update your booking for you within office hours. If you need to make a last minute amendment and our offices are closed, you are advised to contact the car park directly on the numbers provided with your booking confirmation.