Clearer procedure would make it easier for the International passengers
Wir waren sehr zufrieden!!!
A chaotic stressful experience which we will never repeat. The website operators take no responsibility for practical questions so fir questions we were referred to the operations guy who could not get me off the phone fast enough. He only spoke German and mocked me when I quoted "meet and greet' asking if I wanted a 'Miet' (rental car).. The valet meeting point is the same hot spot at Dusseldorf airport where cars are moved along by the marshals and where these valet companies are viewed as unofficial operators (vermin) so we had to drive around the airport twice waiting for our collection driver. Upon our return, same chaos waiting for our car to be delivered.. After waiting 20mins the abrasive operations guy kept saying 'in 2 minutes'.. If you want a stressful start and finish to your trip book today with these cowboys.
The staf was not very friendly and prepared to explain in detail the drop off and retrieving location after a few phone calls. For first users it is not easy to understand the airport layout etc. On the website is was not very clear if you choose valet parking or not. I made first a wrong booking and had to cancel it. Later I booked a valet parking choice.
Es war der stressfreieste Beginn eines Fluges! Auto vorm Terminal abgeben, Koffer nehmen, einchecken. Das Gleiche nach der Rückkehr. Sehr zu empfehlen! Sibylle April 2018