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Frequently Asked Questions

Vehicle Drop-Off Date
Vehicle Pick-Up Date

On this page we hope to provide answers to any questions you might have about how to secure a car park booking, services offered, and what happens when you get there.
We understand that you may be cautious about using private parking operators, or overwhelmed by the range of options available. We hope to reassure you and give you clear information so that you can make an informed decision.

The first question you might ask is how to get in touch with us! If you don't see the answer to your question here, or you prefer to make your booking over the phone, please see our contact details below and get in touch. Please note that we also provide websites and customer support in various European languages.

Please bear in mind that all phone numbers provided on our website are for the ParkVia team who act as the booking agency. Direct phone numbers for individual car parks will be provided within your booking confirmation email, we cannot provide contact details before you have made a booking.

  1. Is it safe to make a payment online?
  2. Is my car in safe hands?
  3. Do I have to book online?
  4. Is it possible to make a booking even though my printer doesn't work?
  5. Is it possible to make a booking for the official airport car park?
  6. Do I have to pay online?
  7. Is it possible to amend my booking?
  8. Is it possible to cancel my booking?
  9. What is the valet service and how does it work?
  10. How do I use my online account?
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