YES! You must make all cancellation requests using the "My Account" facility on the ParkVia website or by emailing ParkVia customer service at the published email address. Cancellations requested verbally; over the telephone or directly to a Parking Provider, will not be actioned.
When you make a cancellation request using the "My Account" facility, your request is actioned automatically and the cancellation notice period (defined as the time between your vehicle drop-off date/time and the time ParkVia is aware of your cancellation) is calculated from when the cancellation request is made. If you email your cancellation request, it will not be actioned until your email is opened during office hours, and the cancellation notice period is, therefore, calculated from when ParkVia processes the cancellation request. Due to this, you are advised to carry out cancellation requests using "My Account"..
Cancellation notice period:
More than 24 hours before the vehicle drop-off date/time: Full refund
24 hours or less before the vehicle drop-off date/time: No refund
Please note that these common situations will not be refunded:
Onward travel changes (including cancelled flights, cruises, train travel, etc.): No Refund. It is your responsibility to be informed of onward travel changes and to adjust your timetable accordingly, informing ParkVia of any relevant changes. ParkVia cannot be held responsible if your onward travel changes (e.g. your flight, cruise or train is cancelled) and you will not be entitled to a refund.
Missed shuttle bus: No Refund. Shuttle bus timetables, if applicable, are available on individual operator pages on ParkVia as well as on booking vouchers, it is your responsibility to be aware of shuttle bus operating hours and any scheduled times.
In the event of parking at another car park due to late arrival: No Refund
In the event of parking at another car park due to not finding the booked car park: No Refund. Directions are included in booking voucher and are readily available from ParkVia in your online account if you lose your booking voucher. It is your responsibility to ensure you have your booking voucher and direction details with you when you travel. You will also have a direct phone number for the car park.
Lack of booking voucher: No Refund. Booking vouchers are sent out automatically by email and SMS. It is your responsibility to contact ParkVia to ensure you obtain the relevant details should your booking voucher fail to be delivered.
Unused parking days: No refund is available for unused or part stays.