The lady handling calls is bad for the company, doesn't even understand that listening to customers unique needs can go a long way in ensuring customer value 🚮
Appalling service. Apon arrival the driver who returned my vehicle seemed very off balance and seemed under the influence of alcohol. I immediately contacted Fly and Park as this is unacceptable and extremely dangerous. They completely disagreed and stated that their employe is not a drinker or smoker. They then continued to say that there is something wrong with his eyes that makes them red...... “well you shouldn’t drive a car if there is a problem with your eyes and you are not wearing glasses!” The next person also denied the fact that there was something wrong , but stated that this person is disabled!!!!! How can you let someone that looks disorientated drive a car on a road endangering people’s lives !! Management has not gotten back to me. Will not use Fly and Park again!
Thank you Fly and Park for excellent services as always.
My only disturbance was that it stated a full valet service together with the stay - however, my car still had dust on many surfaces inside the car and actually had to take it to a regular car wash the next day who did a better service of cleaning. I won't recommend this again, because for the money I could get a cheaper place and rather pay for my own car valet. Bar for that, everything else went smoothly and staff was incredible.
Driver did not have change for the cash amount payable.
This is the first time that I used the Fly and Park company. Sadly the vehicle was returned with the front damaged to the value of R 18,000.00. The Fly and Park company advertise that they have comprehensive insurance, yet they refuse to divulge the Insurers details nor accept any quotation from the Panel beaters. This means that my insurance costs will increase as a result of my claim. I found them to be uncooperative and appeared to have no concern for the inconvenience or costs I will incur. I will never use this service again nor promote this type of service to anyone else.