Dublin airport has ranked the highest it ever has in the European service quality rankings table. This table covers a number of customer services studies and is compiled from customer feedback travelling through European airports. On the anniversary of the opening of Terminal 2, and following stern criticism at the time, this is a timely boost for the airport. The climb in the rankings table was seen in large part to the new Terminal building and its facilities, but improvements to T1 also added to customer satisfaction. The one negative highlighted on the airport is the parking location for the regional coaches in Zone 14.
With U.S passport control in the Terminal building, it has allowed the DAA to attract American Airlines and other U.S air carriers, along with world leading airlines Emirates and Etihad, and with a further 5 airlines expected to start using the Terminal 2 in 2012, it is has come a long way from the time Michael O’Leary brought a coffin through the arrivals hall to represent the death of the viability of the airport.