Terms & Conditions

ParkVia is a trading style of ParkCloud Ltd.

1. ParkCloud acts as a booking agent only and therefore all responsibility and liability for all vehicles lie with the car park, hotel, meet and greet service or other establishment ("Parking Provider") reserved. You agree that you are making a booking through a ParkCloud website for online booking agency services only, and the supply of car parking is made by the Parking Provider to you directly when you arrive at the pre-booked location. The Parking Providers are independent companies and not agents or employees of ParkCloud. ParkCloud is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. ParkCloud has no liability and will make no refund in the event of strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

2. ParkCloud monitors prices to offer the best value for money. Prices can go up as well as down due to seasonal variations and special offers. All prices shown are for pre-booking online and the prices quoted by Parking Providers are usually inclusive of any applicable VAT (or local country equivalent) chargeable in the provider's country, and include any and all other applicable taxes unless otherwise indicated. There are no payment surcharges regardless of the method of payment used.

3. Booking and Cancellation Procedures

  • 1. Bookings made through any ParkCloud website generate booking vouchers automatically upon completion of a booking. This voucher may be generated by ParkCloud or by the Parking Provider directly. A booking however is not a guaranteed place. ParkCloud or the Parking Provider may cancel a booking if the Parking Provider is not able to fulfil it. In this circumstance, a full refund will be given if you have pre-paid online.
  • 2. Please make sure you have directions and instructions for the service you have booked, as well as the Parking Provider's telephone number, and details of the entry and exit procedures. It is your responsibility to obtain valid directions before departing - any missed bookings, flights or other problems arising from your failure to obtain valid directions will not be refunded by ParkCloud.
  • 3. If you are charged a higher price than that confirmed on your booking voucher by the Parking Provider because you do not follow the correct booking, entry or exit procedure, or if you fail to present your booking voucher, ParkCloud will not be able to obtain a refund on your behalf.
  • 4. Transfers to a given location may be included in the prices shown on the relevant ParkCloud website, but please check the Parking Provider details listed on the appropriate website or contact ParkCloud before placing your booking to confirm this.
  • 5. If you stay for fewer days than your original booking, it is at the discretion of the Parking Provider whether any discount or refund is applied.
  • 6. Price calculations vary according to many factors, including but not limited to the booking date, length of stay, vehicle drop-off date/time and vehicle pick-up date/time.
  • 7. Depending on the Parking Provider and product you have selected, you may have to leave your vehicle keys with Parking Provider staff. In this case, you must ensure, before leaving your vehicle with the Parking Provider, that it is in a roadworthy condition and that it has all applicable regulatory requirements (e.g. insurance) in place. The Parking Provider in this case reserves the right to move your vehicle within or outside of the car park by driving or otherwise to such extent as the Parking Provider, or its employees, may at their discretion think necessary for the efficient arrangement of its parking facilities at the car park, in emergencies or to avoid accidents or obstructions. Should the Parking Provider's employees need to take your vehicle on the public highway, the Parking Provider's drivers should be fully insured by the Parking Provider for this purpose, however, customers should verify this for themselves.
  • 8. All parking is subject to the terms and conditions of the individual Parking Provider. It is your responsibility to request the Parking Provider's terms and conditions before or upon arrival.
  • 9. Any circumstances resulting in the Parking Provider's employees being kept waiting, including but not limited to, input errors, or late arrivals by customers, may result in an administration charge, payable to the Parking Provider's employees immediately, or the withdrawal of the service with no refund.
  • 10. High-sided or wide vehicles: Not all Parking Providers can accommodate oversized vehicles, vans, camper-vans etc. and, if accepted, there may be an extra charge. Unless specified within the car park information provided on the relevant ParkCloud website, any bookings for parking are valid only for small/average-sized cars. If a vehicle does not fit into this category, it is the customer's responsibility to select the appropriate vehicle type on the booking form, or, if not available, to contact ParkCloud before booking. ParkCloud will not accept refund requests for any supplement charged at the car park if the appropriate vehicle type is not specified when booking, or if the vehicle type cannot be accepted by the Parking Provider.
  • 11. ParkCloud advises customers to arrive with plenty of time to continue their onward travel.
  • 12. All vehicles are parked at the customer's risk. In the event of any complaint, claim or dispute (e.g. if a vehicle should suffer damage whilst left with a Parking Provider, or should a vehicle, or any of its contents, be lost whilst left with a Parking Provider), the customer must deal directly with the Parking Provider concerned. Under no circumstances will ParkCloud take any responsibility for such an event. Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the Parking Provider. ParkCloud will, on request, provide contact details for the Parking Provider. This does not affect your statutory rights as a consumer.
  • 13. Some Parking Providers apply administrative costs and fees to amendments and cancellations. Where applicable, it will be stated at the time of booking and on your booking voucher.
  • 14. Some Parking Providers advise that their services are non-refundable and/or non-amendable. Where applicable, it will be stated at the time of booking and on your booking voucher.

4. ParkCloud's websites contains hyperlinks to websites operated by third parties. ParkCloud does not control such websites and will not be held responsible for their content, or for any breach of contract, or any intentional or negligent action on the part of such third parties which result in any loss, damage, delay or injury to you or your companions. ParkCloud is not responsible for the accuracy of opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by ParkCloud. Inclusion of any linked website on the ParkCloud website does not imply or constitute approval or endorsement of the linked website by ParkCloud. If you decide to leave the ParkCloud website to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. ParkCloud is not responsible for information provided by you to third parties.

5. All content of the ParkCloud websites is copyright © ParkCloud Ltd, All rights reserved. Other product and company names mentioned herein may be the trademarks of their respective owners. Images on any ParkCloud websites are incorporated for viewing purposes only and may not be saved or downloaded in any format. Any customer reviews featured on ParkCloud's websites do not represent the opinions of ParkCloud.

6. The information, products and services published on ParkCloud's websites may include inaccuracies or typographical errors. In particular, ParkCloud does not guarantee the accuracy of, and disclaims liability for, inaccuracies relating to the information and descriptions of the products provided on any ParkCloud website (including, but without limitation to, photographs, lists of amenities, general descriptions, etc.), much of which is provided by the Parking Providers. Any ratings displayed on ParkCloud websites are intended only as general guidelines, and ParkCloud does not guarantee the accuracy of such ratings. Changes are periodically made to the information herein. ParkCloud and/or its respective suppliers may make improvements and/or changes to any website at any time. ParkCloud and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on the ParkCloud websites for any purpose and the inclusion or sale of any products or services on ParkCloud's websites does not constitute any endorsement or recommendation of such products or services by ParkCloud. ParkCloud, and/or its respective suppliers, hereby disclaim all warranties, terms and conditions with regard to this information, software, products, and services, including all implied warranties, and conditions, of suitable quality, fitness for a particular purpose, title, and non-infringement. ParkCloud and its suppliers will not be liable, under any circumstances, for any damages (including, but not limited to, indirect, incidental, punitive, special, or consequential) arising out of, or in any way connected with the use of, ParkCloud's websites, or with the delay or inability to use ParkCloud's website, or for any information, software, products, and services obtained through any ParkCloud website, or otherwise arising out of the use of any ParkCloud website, (including, but not limited to, loss of use, data, profits, savings or opportunities), whether based on contract, strict liability or otherwise, even if ParkCloud and/or any of its suppliers have been advised of the possibility of damages. ParkCloud and/or its respective suppliers shall be liable for direct loss arising out of the use of the ParkCloud website, whether based on contract, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. These terms and conditions and foregoing liability disclaimer do not affect your statutory rights as a consumer.

7. You agree to defend and indemnify ParkCloud, its affiliates, and/or its respective suppliers and any of its officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:

  • 1. your breach of these terms, conditions and notices or the documents referenced herein;
  • 2. your violation of any law or the rights of a third party; or
  • 3. your use of any ParkCloud website.

8. As a condition of your use of a ParkCloud website, you warrant to ParkCloud that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions and notices.

ParkCloud Ltd is registered in the UK under number 6557569.

ParkVia is a trading style of ParkCloud Ltd.

  1. THESE TERMS
    1. What these Terms cover. These are the Terms on which we, together with select Third Party Suppliers, supply access to Parking Services to you.
    2. Why you should read them. Please read these Terms carefully before you submit your booking with us. These Terms tell you who we are, how we will provide access to Parking Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We provide pre-booked vehicle access to car parking that is made available by Third Party Suppliers. We are a company registered in England and Wales with company registration number 06557569 and registered office at Wood Street, Stockport, Cheshire, SK3 0DF, UK. Our registered VAT number is GB983077586.
    2. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. It is your responsibility to ensure that the contact details you provide to us are correct; if you provide the wrong details to us, we will not be responsible for the consequences of any failure by you to receive any contact from us or the relevant Third Party.
    3. “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.
    4. Defined terms used in these Terms:
      1. “Contract” means the agreement between us and you under which we will provide access to Parking Services to you and you will pay us for the Parking Services, as set out in the relevant booking that you submit to us for the Parking Services, which is subject to these Terms.
      2. “Parking Services” means the provision by us to you of access to pre-booked vehicle parking spaces.
      3. “Third Party Supplier” or “Third Party Suppliers” mean the suppliers we contract with in order to provide the Parking Services that we are making available to you under the Contract.
      4. “Website” means our website at https://www.parkcloud.com or https://www.parkvia.com through which you are able to submit bookings for Parking Services from time to time; please note that your initial enquiry in respect of Parking Services may have been made through a different website, but any booking you submit will be funnelled to and made through https://www.parkcloud.com or https://www.parkvia.com.
  3. OUR CONTRACT WITH YOU
    1. Placing a booking. You can place a booking for Parking Services on the Website by following the Website booking process.
    2. How we will accept your booking. Our acceptance of your booking will take place when we email a booking voucher to you, at which point a Contract will come into existence between you and us.
    3. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will refund you for the Parking Services as per the arrangements set out in clauses 8.8 and 8.9 below. This might be because there are no available parking spaces in the selected location at the specified time, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Parking Services.
    4. Your booking reference. We will assign a booking reference to your booking and tell you what it is promptly after it has been created. It will help us if you can tell us the booking reference whenever you contact us about your booking.
    5. Managing your booking. You can manage your booking, once we have accepted it, in your Account on the Website. You will need to provide some information in respect of your booking so that you can access it in full.
  4. REGISTRATION FOR AN ACCOUNT
    1. Requirement for an Account: When you submit your booking to us through the Website, we will create an account for you on the Website (an “Account”) to manage your booking and accessed through the “Manage My Booking” tab. Instructions on how you can access your Account will be provided to you with your booking voucher.
    2. Account creation: In order for your Account to be created, we will use your name, email address and possibly some other personal information as provided to us when you placed your booking. See our Privacy and Cookies Policy for more details about this. By making a booking and therefore allowing us to create an Account for you, you warrant that you are at least 16 years of age.
    3. Valid email address: An Account must be created with a valid email address that you access regularly, so that, amongst other things, we can send administration and information emails to you. Any Account created with another person’s email address or with a temporary email address may be closed by us without notice. We may also require you to validate your Account on its creation or if we believe that you have provided us with an invalid email address. Once we have created an Account for you, you cannot change your email address for accessing the Account.
    4. Rejection: We reserve the right to refuse use of or access to any Account or the Website to anyone for any reason, at our absolute discretion. If we do this, and you need to contact us about an existing booking, please contact us on the details given at clause 9.1 below.
    5. Protect your details: When an Account is created for you, you will be provided with access details so that you can access the Account. You must keep the access details confidential and immediately notify us if there is any unauthorised use of your email address or your Account or any breach of security otherwise known to you. You acknowledge that any person to whom your access details are disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your Account. Please note that you will be entirely responsible if you do not maintain the confidentiality of your access details.
  5. PARKING SERVICES

    Parking areas may vary slightly from their description on the Website. Although we have made every effort to describe parking areas accurately, they may vary slightly from those descriptions, including, without limitation, due to Third Party Suppliers changing the car parks or the parking available to us.

  6. YOUR RIGHTS TO MAKE CHANGES

    If you wish to make a change to the Parking Services you have booked, please do so by accessing your Account. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Parking Services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  7. OUR RIGHTS TO MAKE CHANGES
    1. Minor changes to the Parking Services. We or the relevant Third Party Supplier may change the Parking Services:
      1. (a) to reflect changes in relevant laws and regulatory requirements; and
      2. (b) to implement minor improvements, for example to address security or safety issues.
      We will use our reasonable efforts to ensure that any such changes will not affect your use of the Parking Services.
    2. More significant changes to the Parking Services and these Terms. In addition, we may make other, more significant changes to these Terms or the Parking Services, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Parking Services paid for but not received.
  8. ACCESSING THE PARKING SERVICES
    1. When we will provide the booking voucher. Once your booking has been processed and we have accepted it, we will send you a booking voucher by email, which will contain details of how you can access the Parking Services.
    2. When the Parking Services will be provided. We, or a Third Party Supplier, will provide access to the Parking Services which will begin and end on the dates set out in the booking.
    3. You are responsible to arrive at the time stated on the booking. Please make sure you have directions, instructions and a telephone number for the Parking Services you have booked, and details of the entry and exit procedures. It is your responsibility to obtain valid directions before departing – we will not provide a refund for any missed bookings, flights or events, or other problems arising from your failure to obtain valid directions or instructions before the Parking Services commenced. If the Third Party Supplier’s employees are kept waiting because of your late arrival (including, but not limited to, where they are waiting for you to give them your car keys), this may result in an administration charge, issued independently by the Third Party Supplier to you, and payable directly by you to them at that time, or the withdrawal of the Parking Service from you with no refund. Further information can be obtained directly from the Third Party Supplier, whose contact details will be on your booking voucher.
    4. Moving your vehicle. Depending on the Parking Service you have chosen, you may have to leave your vehicle keys with a Third Party Supplier. In this case, you must ensure, before leaving your vehicle, that it is in a roadworthy condition and that it has all applicable regulatory requirements (e.g. insurance) in place. The Third Party Supplier reserves the right to move your vehicle within or outside of the relevant car park by driving or otherwise to such extent as it may, at its discretion, think is necessary for the efficient arrangement of its parking facilities, in emergencies or to avoid accidents or obstructions. If the Third Party Supplier needs to take your vehicle on the public highway, its drivers will be fully insured by the Third Party Supplier for this purpose.
    5. Your vehicle is assumed to be small or average sized. Not all Third Party Suppliers can accommodate oversized vehicles, vans, camper-vans etc. and, if they are accepted, there may be an extra charge. Unless specified within the car park information provided on the Website, any bookings for the Parking Services are valid only for small/average-sized cars. If a vehicle does not fit into this category, it is your responsibility to select the appropriate vehicle type when placing your booking, or, if the option you need is not available, it is your responsibility to contact us before booking for that vehicle. We will not accept refund requests for any supplement charged at the car park if the appropriate vehicle type is not specified when booking, or if the vehicle type cannot be accepted by the Third Party Supplier.
    6. We are not responsible for events outside our control. If supply of the Parking Services is delayed by an event outside our control, which was not foreseeable by us or you at the time that you made your booking, then, subject to clause 11.2 below, we will not be liable for such delay or any loss flowing from that delay. If an unforeseeable delay occurs, we will contact you as soon as possible to let you know and we, or the relevant Third Party Supplier, will take reasonable steps to minimise the effect of any delay. Provided this happens, we will not be liable for delays caused by the unforeseeable event, even where this means that the Parking Services are unavailable for any part, or the entirety, of the period of time for which you have booked them. In such circumstances we suggest that you contact your insurer.
    7. Your legal rights if the Parking Services are not available. You have legal rights if the Parking Services are not available on the date and time confirmed when we accepted your booking. If the Parking Services are not available, you may treat the Contract as being at an end straight away; you may contact us to end the Contract and receive a refund for any Parking Services you have paid for but not received. If you do not wish to treat the Contract as at an end, you may request a new booking for a later date. Provided we can meet this request, we will then let you know if there is any change to the cost of the Parking Services and if there is we will either refund any difference in price, or inform you of the payment required by you to bring the total payment made up to the appropriate level, and then confirm the booking.
    8. How we will refund you. We will refund you the price you paid for the Parking Services by the method you used for payment, or by bank transfer where the method you used for payment is no longer available.
    9. When your refund will be made. We will make any refunds due to you as soon as possible and, in any event, within 14 days of receiving confirmation of your cancellation of your booking.
  9. IF THERE IS A PROBLEM WITH YOUR BOOKING
    1. How to tell us about problems. If you have any questions or complaints about the Parking Services, please contact us. You can write to us using the contact details on the Website with any questions or complaints. Please note that all complaints must be made in writing.
    2. Your legal rights. We are under a legal duty to supply services that are in conformity with this Contract. Nothing in these Terms will affect your legal rights. The Consumer Rights Act 2015 says that you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.
  10. PRICE AND PAYMENT
    1. Where to find the price for the Parking Services. The price of the Parking Services (which includes VAT) will be the price indicated on the booking pages when you placed your booking.
    2. When you must pay and how you must pay. We accept payment by various methods which will be set out at the time of booking. You must pay in full at the point of submitting your booking.
    3. What to do if you think an invoice is wrong. If you think the amount you have paid, or been asked to pay, is wrong, please contact us promptly to let us know.
  11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or failing to use reasonable care and skill in the provision of access to Parking Services made under this Contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Parking Services; subject to the foregoing of this clause 11.2, we will not be liable for the acts or omissions of Third Party Suppliers.
    3. We are not liable for business losses. We only provide access to the Parking Services for domestic and private use. If you use the Parking Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. We are responsible for your booking for Parking Services only. We accept liability in respect of your booking for Parking Services only. Your access to, and presence in, any car park is subject to the relevant Third Party Supplier’s terms and conditions (which may include, without limitation, not leaving valuables in your car, and parking being at your own risk); you can get a copy of these terms and conditions directly, and they may be available in the car park itself. You acknowledge that we are not responsible for any faults or damage to, or theft of, any property whilst you are in the car park or accessing the Parking Services, subject to clause 11.2 above.
  12. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us:
      1. to supply access to the Parking Services to you, which may involve providing your personal information to Third Party Suppliers;
      2. to process your payment for the Parking Services; and
      3. if you agreed to this during the booking process, to give you information about our other services, but you may stop receiving this at any time by contacting us on the details provided on our Website.
    2. When we will pass your personal information on to third parties. We will only give your personal information to third parties (other than Third Party Suppliers) where the law either requires or allows us to do so.
    3. Privacy and Cookies Policy: Please see our Privacy and Cookies Policy for more information as to how we use your personal information.
  13. WE OWN THE INFORMATION ON THE WEBSITE

    All content on the Website is either copyright © ParkCloud Ltd 2016, or the copyright of one or more Third Party Suppliers, with all rights reserved. Other product and company names mentioned on the Website may be the trademarks of their respective owners. Images on the Website are incorporated for viewing purposes only and may not be saved or downloaded in any format. Any customer reviews featured on the Website do not represent our opinions.

  14. OTHER IMPORTANT TERMS
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under our Contract with you to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not adversely affect your rights under the Contract. If you are unhappy with the transfer, you may contact us to end the Contract within seven days of us telling you about it and we will refund you any payments you have made in advance for Parking Services not yet received.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under your Contract with us to another person if we agree to this in writing. Please note that each booking is in respect of a specific vehicle and registration number only, so, if you would like to change the vehicle relevant to your booking, you should do so prior to the commencement of the Parking Services through your Account.
    3. Nobody else has any rights under our Contract with you. This Contract is between you and us. No other person shall have any rights to enforce any of its Terms.
    4. If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them, or any parts of them, are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to your Contract with us and where you may bring legal proceedings. These Terms and any dispute or claim arising out of or in connection with them (including, without limitation, non-contractual disputes or claims) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, except where, by law, such dispute or claim must be brought in the jurisdiction in which you are domiciled, or where the relevant law contains mandatory provisions that override such exclusive jurisdiction.

Cancellation Policy

You must make all cancellation and amendment requests using the "Manage My Booking" facility on the ParkCloud website or by emailing ParkCloud on the published email address. If you make a cancellation or amendment request verbally, over the telephone or directly to a Parking Provider, your request will not be actioned. When you make a cancellation request using the "Manage My Booking" facility, your request will be actioned automatically and the cancellation notice period (defined as the time between your indicated vehicle drop-off date/time and the time ParkCloud is aware of your cancellation) is calculated from the time the cancellation request is made. If you email your cancellation request, it can only be actioned during office hours and the cancellation notice period will be calculated from the moment when ParkCloud actually processes the cancellation request. Customers are therefore advised to carry out cancellation requests using "Manage My Booking".

Please note that the following cases will not be refunded:

  • Onward travel changes (including cancelled flights, cruises, train travel etc.): No Refund. It is your responsibility to remain informed of any onward travel changes and to adjust your timetable accordingly, informing ParkCloud of any relevant changes. ParkCloud will not be held accountable if your onward travel changes (e.g. if your flight, cruise or train is cancelled) and you will not be entitled to a refund.
  • Missed shuttle bus: No Refund. Shuttle bus timetables, where applicable, are available on the ParkCloud website and on booking Vouchers provided. It is your responsibility to be aware of shuttle bus operating hours and any scheduled timetables.
  • Missed Meet & Greet driver: No Refund. It is your responsibility to provide accurate meeting times and to inform the driver of any changes, with adequate notice. Should information about the meeting points not be provided on the ParkCloud website or on your booking voucher, it is the customer’s responsibility to obtain this information from the car park operator.
  • In the event of parking at another car park due to late arrival: No Refund
  • In the event of parking at another car park due to not finding the booked car park: No Refund. Directions are included in all booking vouchers and are readily available from ParkCloud with a valid booking. It is your responsibility to ensure you have your booking voucher and direction details with you when you travel.
  • Lack of booking voucher: No Refund. Booking vouchers are sent out automatically by email. Should your booking voucher fail to be delivered, it is your responsibility to contact ParkCloud and ensure you obtain the relevant details.
  • Unused parking days: No refund is available for unused or partially used bookings.
  • Non-accepted vehicle type: No Refund. It is your responsibility to find out which vehicle types can be accommodated, either within the specific car park information provided or by contacting ParkCloud.

Cancellation notice period:

  • More than 24 hours before the vehicle drop-off date and time: Full refund
  • 24 hours or less before the vehicle drop-off date and time: No refund