FAQ

Location
Vehicle Drop-Off Date
Vehicle Pick-Up Date
FAQ

On this page we hope to provide answers to any questions you might have about how to secure a car park booking, services offered, and what happens when you get there.
We understand that you may be cautious about using private parking operators, or overwhelmed by the range of options available. We hope to reassure you and give you clear information so that you can make an informed decision.

The first question you might ask is how to get in touch with us!
If you don't see the answer to your question here, or you prefer to make your booking over the phone, please see our contact details below and get in touch. Please note that we also provide websites and customer support in various European languages.

Please bear in mind that all phone numbers provided on our website are for the ParkVia team who act as the booking agency. Direct phone numbers for individual car parks will be provided within your booking confirmation email, we cannot provide contact details before you have made a booking.

  • E-mail:customer.service@parkvia.com
  • Phone: +44 871 566 0030
  1. How can I make a booking?
  2. What times should I give for vehicle drop-off and pick up?
  3. What if my flight is delayed?
  4. Can I still make a booking without my flight number/vehicle registration/flight times etc?
  5. Can I park a camper, van, trailer/caravan or motorbike?
  6. How do I pay?
  7. Is it safe to pay online?
  8. Do I need to book in advance or can I go straight to the car park?
  9. What about the official airport car parks?
  10. When will I receive booking confirmation
  11. How do I use my account?
  12. How can I make changes to my booking?
  13. How do I cancel my booking?
  14. Where is the car park and how do I get there?
  15. How do I get to and from the airport/port/station?
  16. What is the Meet Greet service and how does it work?
  17. Can I reserve a parking space for several weeks/months?
  18. How do I know if the car park staff will speak English?