HOW DOES THE MEET & GREET SERVICE WORK? You must call the driver approximately 20 minutes before arriving at the airport on the phone number provided in the booking voucher to inform the driver of your arrival or of any delays. This is required since the driver will expect to pick up your vehicle at the time specified.
On your arrival, please drop off your car at King Shaka Airport. The valet will park your car in their secure car park.
On your return, once you have retrieved your luggage, please contact the number provided in your booking voucher and confirm your arrival. The driver will return your car at the airport.
An absolute disgrace - our vehicle was returned to us without hubcaps - stolen? The Driver Mienee promised to get new ones and the owner Akshay(?) has made no attempt to contact us regarding this theft. This just seems like legalised robbery. Will NEVER use them or recommend them to anyone again. To make matters we are pensioners in our 70's and can ill afford to buy new hubcaps, whick are about R390 per cap!!! Disgraceful
Hi Anthonie. This is the first time we are experiencing this issue and humbly apologise for all the inconvenience. The driver did advise you that we will replace your hubcaps and the matter is being resolved. We hope that you can be a little patient as we are doing our best to have them replaced.
I always use Park and Smile. Thev lady who collects your car is always friendly and prompt.
Thank you Brenda, we love having you as our customer.
Have used Parkvia before and found it a pleasant and affordable option.
Thank you, we look forward to seeing you again.
Always a pleasant experience. Love it !!
Thank you Samantha. We love having you as a customer.
I would suggest to charge full payment upfront when making the booking as one doesn't caret cash all the time. My car did not get washed as promised in the deal so I was a bit disappointed there . In all fair essay I was told that there was a water problem over those days. However the service received from the staff were excellent.
Thank you Rakesh for your comment, we appreciate this and will ensure on your next stay your vehicle will be washed. Our terms with park via is such that a deposit needs to be paid online and the balance either cash or eft. We look forward to seeing you again.
I booked & paid on the website. Everything looked ok, got to the airport, phone and no one had any idea of my booking. Please call me on 0723536699 or MacLarty for my refund. You were a no show
It would be lovely if your personnel could wear identifying garments. A shirt/golf shift would work I think.
I use Park and Smile every time I fly. Always the cheapest company. You need to call them 15 minutes before you’d like them to meet you otherwise you will wait forever. Unfortunately there have been times when I’ve received my car back without it being washed as stated in the ad. Besides that, good service.
I'm not too sure where the parking garage was but there was a difference of 67km from drop off to pick up which makes me think my car was used for other purposes
Car was not washed on delivery. Could it be washed on another day?
Definitely not what is advertised! Car came back dirty and was given the axcuse that there was no water in Verelum and my petrol tank was half empty. No time management!
Lady dropping the car off was annoyed with me because my flight was late. Told her that I had no control of being delayed because we landed late and that I couldn't sms because I was in the air. Would of appreciated a bit more understanding as they had my flight number and could easily have tracked my flight. There was a piece of plastic junk in my boot. Lady dropping my car off said it was from one of the boys moving junk. Made me to believe you guys used my car for other errands. Very displeased if this is the case.
Thanks will definitely use you again
You most welcome.
Retrieving vechile very poor. 45 minutes late after phoning 3 times and every time promise it will be at pick up in 10 minutes. Car not wash, no water??? Poor service not a good experience!