Bunratty Castle Hotel Park and Fly

While this is a great idea the website has some information which is incorrect. The Time.. this is what the website says, " The shuttle bus runs between 7.30am and 2.00pm. It leaves from the hotel on the hour every hour and its return journey leaves the airport half past the hour. Allow yourself enough time to pay the balance at reception and travel to Shannon airport before your official check in." This is actually incorrect. The service begins at 7.30pm which is not on the hour as stated above, so when we arrived at 7.40 in plenty of time to pay and leave, we were actually late. On the website it would also have helped if we had been told that they only run 3 services a day from the hotel. We also werent told anything about being picked up on our return, rushed out to be collected for the last service at 1.45pm and there was no one there. We rang the hotel and they sent a taxi for us. The hotel also no longer uses a shuttle bus, they use taxis. So even though its a great cheap way of parking a car for two days, the fear of missing flights or lifts because of the lack of info and the wrong timing info is quite off putting.

Hello Amy, The information regarding services provided comes from the hotel and in this case they had not updated us with the latest adjustments to the airport shuttle service. In light of your feedback we contacted the Bunratty Castle Hotel to confirm the details and our website has now been amended accordingly. Please accept our apologies for the inconvenience and misunderstanding you experienced and thank you.

When we arrived at the pick up area there was no bus waiting at the time it was scheduled for, so I went to hotel reception. The receptionist said she had no knowledge of ParkSmart and that I was in the wrong place, so I went outside and dialed the number forwarded to me via email/ text. The same receptionist answered.....so it was all a bit of a mess until another guy came along and called us a taxi. I didn't return with my party so I don' t know how the return went, I will advise if there were any other complications.

Hello David, We are very sorry that there was no shuttle bus available to take you and your companions to the airport on 20th June. The hotel should therefore have paid your taxi fare as the transfer to the airport was included in the price you paid for parking. It is unfortunate that the receptionist you dealt with initially was unaware of ParkSmart and the Park and Fly service. We hope that your return transfer to Bunratty Castle went smoothly and that there were no problems.

That Hotel wasn't too bad, but transfer should be all time. If I not pay for night taxi sent from hotel, I would like take them again, and I would say there are working like Dublin's hotel's