N'étant jamais venue à l'aéroport de Cologne, c'était un peu compliqué :-) peut-être que un sms en plus pour confirmer le lieu de dépose et reprise. Ma connexion était mauvaise, ouf le sms a sauvé :-) Sinon, service nickel! sympa, mais mieux vaut comprendre l'anglais :-) celui qui ne le parle pas devrait communiquer que par SMS ou What's App.

Dear team, I have had an horrific experience last night. My booking ref: PC81198979. Mr Langridge VRN EU67 LXT. I arrived back at Koln airport and rang valet company to drop car back. They said they would. They then Called back and said their driver had two flat tyres on car. They then sent a shuttle bus and dropped me and my wife off n the side of a random road in Koln Germany where my car was parked up a curb with flat tyres. They left us there. I then had to arrange recovery through my insurance. Car now in a garage to have tyres replaced. This is not the service I paid for. Can you help please.

At departure we must pay a parking ticket because we are 2 minutes to early. At arrival we wait 1 hour for our car

Avoir un interlocuteur francophone.